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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is click the Help button, which is visible on each page. A popup will open. It comprises exhaustive information about all the operations that you can carry out on the page in question. Each pop-up window opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast assortment of how-to video clips illustrating how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done rather than only reading articles. In this way, anyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you are looking for, examine our comprehensive FAQ database, which comprises questions asked by actual people and provides practical solutions. We constantly "revamp" our Frequently Asked Questions database with new articles in an attempt to encompass all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, you can contact our fantastic team of technical support engineers available 24-7-365 and eager to help you with any query. Each support ticket you open will be responded to in less than sixty minutes (the average trouble ticket response time is approximately 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 328189

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com